Citizen services
multilingual, grounded answers on procedures, eligibility, and application status across web, chat, and voice, with clean hand-off to an officer.
Industry
AI for Government & Public Sector
Sovereign, air-gapped AI that serves citizens and civil servants without compromising national data.
The problem
Public institutions hold the most sensitive data of all — citizen records, security information, policy deliberations — and operate under the strictest obligations for transparency, accountability, and data residency. Sending that data to a foreign-hosted model is often not just undesirable but impermissible.
At the same time, the pressure to deliver is real. Citizens expect fast, consistent, multilingual service. Officers are buried in correspondence, applications, and case files. Policy and legal teams need to digest vast volumes of regulation and consultation input. And leadership needs to demonstrate that any AI in use is controlled, explainable, and accountable to the public.
How Evolvable helps
Evolvable was designed to run fully air-gapped, on sovereign infrastructure, with private SLMs trained inside the institution's own walls. No data leaves. No model vendor sits between the state and its citizens. Every model, tool, and agent operates under a single governed control plane that the institution owns end to end.
Access and governance controls give a complete inventory of every agent — who owns it, what it can touch, who changed it — which is precisely what public accountability requires. The immutable audit trail records every action by every agent and human operator, ready for oversight bodies, freedom-of-information requests, or internal inquiry. Human-in-the-loop review ensures that decisions affecting citizens are made by people, supported rather than replaced by AI.
The AI firewall protects agents from prompt injection and data exfiltration attempts. Pre-trained agents for support, HR, and knowledge-heavy work provide a fast start, and the template library extends the same governed foundation to legal, procurement, IT, and operations.
Case and application processing
document intake, completeness checks, and structured case summaries for caseworkers, with decisions reserved for humans.
Correspondence management
triage, classification, and drafted responses to citizen and inter-departmental correspondence with full traceability.
Policy and legislative analysis
summarisation of regulations, consultation responses, and legal texts with cited sources.
Procurement and contracts
tender document review, compliance checks against procurement rules, and clause extraction.
Internal knowledge management
RAG and GraphRAG over departmental documents so institutional knowledge is searchable and grounded.
HR and shared services
employee helpdesk for policy, leave, and benefits with PII redaction and role-based access.
Security operations
alert triage and incident summarisation for government SOCs, with no automated action taken without approval.
Business units and roles covered
Business unit
Roles
Business unit
Citizen & Customer Service
Roles
Service centre staff, front-desk officers, digital service teams
Business unit
Case Management & Licensing
Roles
Caseworkers, application officers, inspectors
Business unit
Policy, Legal & Regulatory Affairs
Roles
Policy analysts, legal advisors, legislative drafters
Business unit
Procurement & Finance
Roles
Procurement officers, contract managers, finance and audit teams
Business unit
Human Resources & Shared Services
Roles
HR officers, helpdesk, training and development
Business unit
IT, Digital & Data
Roles
CIO/CDO offices, platform and integration teams, data governance
Business unit
Security & Cyber Defence
Roles
SOC analysts, incident responders, information security officers
Business unit
Communications
Roles
Public information officers, digital content teams
See Evolvable in your environment
Deployable cloud, VPC, or fully air-gapped.