KYC and customer onboarding
document extraction, completeness checks, and case preparation with mandatory human sign-off before any account decision.
Industry
AI for Banking & Financial Services
Governed, auditable AI agents that operate inside the bank's own perimeter — from KYC to the back office.
The problem
Banks have no shortage of AI pilots. What they lack is AI they can put in front of a regulator. Onboarding and KYC remain manual and slow. Analysts spend hours summarising policies, regulatory updates, and customer documents. Servicing teams answer the same product and policy questions thousands of times a day. And every attempt to automate runs into the same wall: sensitive financial data cannot leave the bank's environment, decisions must be explainable and reproducible, and no institution can afford an AI system that acts without a clear record of who — or what — did what.
Ungoverned AI is a regulatory exposure. Unprovable decisions are a liability. Most platforms treat these as afterthoughts.
How Evolvable helps
Evolvable is built for institutions where compliance is not optional. Agents run in your cloud, your VPC, or fully air-gapped, so customer and transaction data never leaves your walls. Private SLMs can be trained on your own data for tasks where sending anything to a third-party model is not acceptable.
Every regulated decision passes through human-in-the-loop review, and every action by every agent and operator is recorded in a tamper-evident audit trail you can hand directly to an auditor or supervisor. The AI firewall inspects agent traffic in real time for prompt injection, data exfiltration, and non-compliant output. Access and governance controls define exactly which teams can see, use, build, or change each agent — down to the individual action.
The Evolvable Banking Agent gives you a working, compliance-first starting point; the workflow builder lets you extend it into multi-step, multi-agent processes with approval checkpoints the business can read and own.
Policy and regulatory Q&A
grounded, cited answers over internal policy, product documentation, and regulatory circulars for front-line and operations staff.
Analyst support
summarisation of lengthy documents, first-draft reports and memos, and reconciliation assistance.
Customer servicing
resolution of common account, card, and product queries across chat, email, and voice, with clean escalation to a human and groundedness checks against confidently wrong answers.
Complaints and case handling
triage, categorisation, and drafted responses with full traceability for conduct reviews.
Regulatory change monitoring
ingestion and summarisation of new guidance, mapped to affected internal policies and owners.
Internal operations
HR helpdesk, procurement document review, and IT support agents running on the same governed foundation.
Risk-controlled marketing
campaign and product content with claims guardrails and approval workflows so nothing non-compliant is published.
Business units and roles covered
Business unit
Roles
Business unit
Retail & Commercial Banking
Roles
Relationship managers, branch and servicing staff, product owners
Business unit
Onboarding & KYC Operations
Roles
KYC analysts, onboarding officers, operations managers
Business unit
Risk & Compliance
Roles
Compliance officers, AML analysts, model risk, internal audit
Business unit
Customer Service & Contact Centre
Roles
Agents, team leads, quality assurance
Business unit
Credit & Lending
Roles
Credit analysts, underwriters, loan operations
Business unit
Treasury, Finance & Operations
Roles
Reconciliation teams, reporting analysts, back-office operations
Business unit
Technology & Information Security
Roles
Platform, data, and security teams governing the agent fleet
Business unit
Human Resources
Roles
HR shared services, talent acquisition, people operations
Business unit
Marketing & Communications
Roles
Content, brand, product marketing, corporate communications
See Evolvable in your environment
Deployable cloud, VPC, or fully air-gapped.