PRE-TRAINED AGENT
Evolvable Support Agent
A customer-support agent that resolves common issues end to end, drafts accurate replies grounded in your knowledge base, and hands off cleanly to humans — across chat, email, and voice.
Designed for
Customer support and success teams, contact centres, and any organisation handling high ticket volumes with strict accuracy and tone requirements.
Problems it aims to solve
Problem 01
High ticket volumes and long response times straining support teams.
Problem 02
Inconsistent answers and tone across agents and channels.
Problem 03
Knowledge trapped in docs that customers and agents cannot find.
Problem 04
Risk of confidently wrong (hallucinated) answers to customers.
High level features
Grounded resolution and reply drafting from your help centre and past tickets.
Multi-channel support across chat, email, and voice.
Automatic triage, tagging, and routing of incoming tickets.
Clean escalation to a human with full context when needed.
Groundedness checks and guardrails to prevent hallucinated answers.
See the Evolvable Support Agent in your environment
Deployable cloud, VPC, or fully air-gapped.